Refund policy

Last updated: 9 October 2026

TradeDeck is a digital product: the key and the file are delivered right after payment and cannot be returned. That is why payments are not refunded. So that you are not buying blind, there is a free trial key.

1. Try it free first

The buy window offers a free 7-day key for one trading account: it comes to your e-mail with the download link. Use that time to check that the panel installs in your terminal, works with your broker and your symbols, and suits you. Get a trial key.

2. No refunds

Once the key has been issued, the payment is not refunded — including when the panel does not suit you, you change your mind or you have not used it.

3. When we do refund

Double charge. If you were charged twice for one order by mistake, we refund the extra payment.
The key could not be delivered. If after paying you did not get the key or the file and support could not fix it, we refund the payment.

In either case write to support with the link to your order page or the e-mail you paid with.

4. Crypto payments

If you did not finish the payment on the NOWPayments page or cancelled it, nothing is charged and no key is issued.
If less than the full amount arrived, or the payment arrived after the invoice expired, no key is issued automatically. Write to support with the link to your order page and we will help complete the order. If it cannot be completed, it counts as “the key could not be delivered” under section 3.
Network fees for the transfer are outside our control and are not refunded.

5. Disputes and chargebacks

If you open a dispute or chargeback with PayPal or your bank, the key for that order will be disabled. Please write to support first — it is usually resolved faster.

All other terms are in the Licence terms.